Parcels arrive to the warehouse in large quantities, and then they get registered in the system (it takes from 24 to 48 hours depending on the warehouse load). After that they and are being displayed in your personal account, and you will receive a notification by e-mail.
Parcels get registered in the system within 1-2 days and after that are being displayed in your personal account. If within this period of time the parcel still does not appear in your account, you can contact Qwintry’s support chat on our website or write a letter to email@example.com, with purchase and shipment confirmation from the store, that should include the tracking number, delivery address, store name and recipient's name.
Postal services will re-deliver your purchases to our warehouse on the next business day without any additional calls to the store or transport company.
Contact the seller or the store so that together with the delivery company they can start the search for the parcel and re-deliver it to the correct address.
If you have a package in your account that you did not order, you need to make a special request "Miscellaneous", and ask in the comments to recheck the recipient. If you receive this shipment by mistake, the special request will be free of charge, and someone else's parcel will be removed from your account.
When you are registering on our Web site, a unique number (suite #) is assigned to your account; you specify this number when you are making a purchase in the store. It looks like Qwintry Suite - #####, where ##### is your account number. Your name and the suite number labeled on the incoming parcel is the data we use to determine whose package got delivered.