Question 1

How does the parcel gets to my Personal Account?

Accepted Answer

Parcels arrive to the warehouse in large quantities, and then they get registered in the system (it takes from 24 to 48 hours depending on the warehouse load). After that they and are being displayed in your personal account, and you will receive a notification by e-mail.

Question 2

I do not see the parcel in my personal account, although it should be delivered already.

Accepted Answer

Parcels get registered in the system within 1-2 days and after that are being displayed in your personal account. If within this period of time the parcel still does not appear in your account, you can contact Qwintry’s support chat on our website or write a letter to help@banderolka.com, with purchase and shipment confirmation from the store,  that should include the tracking number, delivery address, store name and recipient's name.

Question 3

My parcel is supposed to be delivered on weekends / late at night / early in the morning. What should I do?

Accepted Answer

Postal services will re-deliver your purchases to our warehouse on the next business day without any additional calls to the store or transport company.

Question 4

What happens if I send a parcel to another name but to my suite number?

Accepted Answer

If the recipient's name and the suite number do not match, the parcel can get labeled as unrecognized. In order to find a package, you need to contact Qwintry’s support chat on our website or write a letter to help@banderolka.com, with purchase and shipment confirmation from the store, that should include the tracking number, delivery address, store name and recipient's name.

Question 5

The store delivered the package to the wrong address, what should I do?

Accepted Answer

Contact the seller or the store so that together with the delivery company they can start the search for the parcel and re-deliver it to the correct address.

Question 6

A package that I did not order appeared on my Personal Account.

Accepted Answer

If you have a package in your account that you did not order, you need to make a special request "Miscellaneous", and ask in the comments to recheck the recipient. If you receive this shipment by mistake, the special request will be free of charge, and someone else's parcel will be removed from your account.

Question 7

You have so many parcels. Are you going to lose mine?

Accepted Answer

When you are registering on our Web site, a unique number (suite #) is assigned to your account; you specify this number when you are making a purchase in the store. It looks like Qwintry Suite - #####, where ##### is your account number. Your name and the suite number labeled on the incoming parcel is the data we use to determine whose package got delivered.