How does it work?

Shopping with Qwintry is safe and easy! Choose items in your favourite online stores and get them delivered to your doorstep through our service.

There are only four steps before you can start enjoying the ease of online-shopping.

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Register on our web-site or through the mobile app. You will be able to manage your parcels and get access to your personal delivery address in the US and Germany by creating an account

Choose items from American and European online-stores and get them delivered to you through Qwintry using our service’s address.

As soon as the items you ordered arrive to our warehouse, you will be able to request them to be delivered to you individually or combine a few orders into one shipment.

Choose the most convenient delivery option from: postal office, pick up point or straight to your door by a courier.

Registration

Register on our web-site or through the mobile app. Through your account you will be able to manage your parcels and get access to your personal delivery address in the US and Germany.

You can use these addresses for deliveries from foreign online stores. Your personal account will have all the info about the purchases you made and the deliveries arranged.

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Making a purchase

Choose items from American and European online-stores and get them delivered to you through Qwintry using our service’s address. After the payment is finalized all you need to do is to wait for a parcel to arrive to our warehouse. All online-stores provide approximate delivery dates and a tracking number.

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If you don’t feel confident using foreign online stores you can use our «Shopping Help» service. All you need is to send a link to us and replenish the balance in your personal Qwintry account. Our staff will take care of everything and get your order through to you.

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Important: Before making a purchase make sure that the item you choose is not prohibited in your country.

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Processing the delivery

As soon as the items you ordered arrive to our warehouse, you will be able to request them to be delivered to you individually or combine a few orders into one shipment.

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Fill out the declaration form and choose the most suitable delivery option. In the comments section you can request a special packaging if needed. Items under 3 kg that are not fragile usually get sent in plastic bags. If it is important we send your items boxed, please state it clearly in the comments section as well. Read more about packaging.

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We also can check if the item you ordered is in working order, matches the seller’s description, take measurements or a picture for you. Such special requests should be made before you create your order to be shipped.

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Once it’s all ready for shipping, you will receive an invoice from us. All that is left to do — to top up your personal account so the shipping to your city is covered, and the package will be on its way. You will also get an option to insure your parcel. That’s it! Enjoy your items!

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Receiving your items

Choose the most convenient delivery option from: postal office, pick up point or straight to your door by a courier. As soon as the parcel leaves our warehouse you will see a tracking number in your account. You will also receive notifications through our mobile app on the parcel’s whereabouts.

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Important: After receiving the parcel, make a video of unboxing; it might be crucial in settling insurance claims. To receive a discount coupon for your next experience with us, all you need to do is to leave feedback telling us how and in what condition you received your parcel.

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