How it works?

Step 1

Registration on Banderolka website

After registering on Banderolka Web site, you will receive a personal address in the US and Germany. You can use this address when you are ordering from the foreign online stores.

Important:  When registering on our website, please make sure your first and last name is matching the name written on your bank card: if this information for some reason is different, you may experience problems with the order and delivery.

 

Step 2

Making a purchase

Pick your products from any European and US online stores. Choose your personal address at Banderolka Warehouse as your delivery address, pay for your purchases and wait for the parcels to be delivered to our warehouse.

To save time, use our «Purchase Assistance» service. It is very simple, just send the link with the information about the product you are interested to buy in the form of the order to your Personal Account, and specify all the necessary parameters (size, color, etc.). Our operator will check if it is available and will calculate the final price taking into consideration any possible discounts and will reply to you within 24 hours. Next, you will just have to refill your Personal Account balance and wait for the order to be ready.

Important:  Before ordering anything you have to make a research about possible customs limitations for a certain products (notification, customs limit, and prohibited goods). If you are not exactly sure if you can send the product home, do not hesitate to ask questions in the support chat.

 

Step 3

We get everything together/creating a delivery

After placing an order, the online store will specify the approximate delivery time of each product to the Banderolka Warehouse. You can track you parcel using the tracking number provided by the store (usually you receive this information via email after order confirmation). When all the purchased products get delivered to our warehouse, it will get reflected on your Personal Account and you will be able to send the parcel home.

To do this, you will have to fill out declaration form and choose the most convenient method of delivery. You can also use additional services («special requests»): for example, to remove the shoe boxes to reduce the weight, or, vice versa, to add an extra packaging for fragile items. Also our “special request” service can help you to find out the exact dimensions of things or can take a photo of the purchased product for you, find out more about this service here.

After delivery is set up you will receive the invoice (invoice for delivery from our warehouse to your city). All you have to do is to refill the balance on your Personal Account for that specified amount, and the parcel will be on the way to your house.

Step 4

Receiving the package

You can choose delivery to the items pick up point or use courier method. Immediately after the package has left the warehouse, a tracking number will appear on your account.

Important:  After receiving the package, make sure to videotape the unpacking process- it is necessary to resolve issues on insurance cases. To get a discount coupon for your next delivery, just write a review and tell your friends how your package arrived.

Enjoy the shopping! :)

Still have questions? A detailed FAQ is available here. Or you can contact our online support chat. We will be happy to help you!


 

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