Shopping help

You don’t speak any English? Or the shop does not accept your card of a foreign bank or refuses to send the goods to mail forwarder's address? Maybe you simply don’t want to waste your time doing everything yourself?

Qwintry’s Shopping Help will take care of everything. All you need to do is place an order via a convenient form in your personal account, and we will buy the necessary item for you and deliver it to Qwintry’s warehouse.

Create order

How to place an order?

To place an order for buying an item press the «New Order» button and fill in all the necessary fields: the item’s name, the link to it, the price in the shop. For clothing and shoes shopping, it is necessary to specify the size and color as well. We also recommend filling the «Comment» section which will help us to complete your order as accurately as possible.

Check if all the information of the desired goods is correct. You can edit the details by going back or agree to process the order. If the order was calculated automatically, you can request the payment at this very stage or proceed to the final step with the help of the «I Agree» button.

The payment for your order will be processed right after the final settlement. You can refill the balance and add the pre-estimate sum to your account in advance in order to quicken the buyout. If the amount of purchase is smaller, the available funds will remain on your account balance. It can be used for delivering the parcel to your home.

What’s next?

Warehouse delivery

Delivery to Qwintry’s warehouse takes approximately 3-7 working days in the USA and 14 days in Germany. The operators will then put your order in your personal account and fill out the goods declaration. After this stage, the parcel will be ready for shipment or consolidation with your other purchases.

Tracking

All order statuses can be tracked in your account on the website or via our mobile app. Notifications with status updates or the operator’s new comments will be sent to your email and as push notifications.

Services fees

Shopping help

7% of the item(s) cost,
5% for orders from $1000 (€1000)

Minimum fee is $10 for service in the US and €10 in Europe

 

Express purchase

13% of the item(s) cost

Minimum fee is $13 for service in the US

We are testing a new service of express purchasing within 3 hours after you place the order any time of day and night. Currently we offer it for the following shops in the USA: 6pm, Carter’s, Ralph Lauren, GAP, Victoria’s Secret, U.S. Polo Assn., Nordstrom Rack, Calvin Klein, Backcountry, Moosejaw, Zappos, Shoes, Jomashop, Michael Kors, Timberland, Tommy Hilfiger, Uniqlo, Adidas, B&H Photovideo, Amazon.

Priority status of the order works after purchasing and implies faster answers to comments, faster checking and updating information on your order and parcel, but it doesn’t influence the delivery time from the store or private address. You can activate the express purchase before confirmation of the order.

Please, note that express purchase cannot be combined with coupons and promo codes for free «Shopping Help».

 

Private address

$10 for orders in the USA and €8 in Europe

Some online stores do not send orders to Qwintry’s warehouse or those of other mail forwarders. In order for our customers to purchase goods in such stores, we arrange delivery to private addresses of the parcel, and then forward orders to the warehouse. Shopping Help operators will inform you in advance if it is necessary to use this service.

Orders from some stores can only be placed to private addresses located in tax states. Information on the tax, its size and the calculation of the final cost of the order is provided by operators in the Comment section.

 

The most popular shops

 

Return of goods

Please contact our operators for returning the goods purchased via Shopping Help in the comment section — they will provide you with further instructions. The cost and timescales of the refund depend on the store’s terms and conditions.

Please do not try to return your purchase directly to the store because the refund is credited to the buyer, i.e., to the Qwintry account, and not directly to your credit card, as in the case of an independent purchase. This is the reason why getting your order refunded through our operators is essential.

 

Auctions

Qwintry does not participate in auctions — buy-back is only possible when the item’s price is fixed.

 

Redeemability

Buyout of goods is only available from several trading platforms and shops/sellers. You can consult the operators from Shopping Help on the possibility of redeeming your purchase in the order creation form.

 

Chrome Extension

Qwintry’s shopping bag at the shops’ websites

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Any questions?

We have a detailed FAQ. You can also contact us via our helpdesk — we are always there to help!

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