Please read this Agreement carefully before accessing or using the Service. By accessing or using any part of the Service, you agree to become bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access or use the services available at Qwintry.com and Banderolka.com. In consideration of your use of the Service and agreement to its terms and conditions, you certify that you have used your full and actual legal name, you are of legal age to form a binding agreement and you are not a person with legal restrictions under the laws of any applicable jurisdiction.
Each person using any services of the website Qwintry.com or just giving personal data at registration on the above mentioned website automatically and unconditionally gives its consent for using personal data in the scope necessary to perform the services provided by the website Qwintry.com.
If you use the Service or visit the website Qwintry.com within Russian Federation you should read and accept the Russian terms and conditions to be informed that the Service shall store and operate your personal data in accordance with Russian Federal Laws.
Qwintry or the person which handles collecting, keeping and processing of personal data to perform for Users the services described in the present Conditions, transfer the mentioned personal data to the state authorities in case of their request and in other cases under the applicable legislation.
The visitor/user of the website Qwintry.com under no circumstances has the right to use any intellectual property objects of Qwintry, including the Banderolka (Бандеролька) trademark, or to act as the agent or the intermediary of Qwintry without prior consent received in writing and signed by properly authorized representatives of the Visitor and Qwintry. In case of violation of intellectual property rights of Qwintry or defamation by spreading improper information the Visitor can be held liable under the legislation of the Russian Federation. Qwintry in such cases also reserves the right to require payment of damages and losses as well as compensations in a fixed amount in addition to the specified damages and losses.
Qwintry LLC provides through its websites Qwintry.com and Banderolka.com the following services:
Mail forwarding of small mail packages (further Packages) from the US to any country where there is an active relationship between the United States Postal Service (USPS) and the postal services of the destination country. Qwintry LLC does not offer services for sending packages to destinations within the United States or Canada. As an exception, packages may be returned to the seller at any destination if necessary. Please, take into consideration, that self-collecting from the Qwintry's warehouse in the US is not possible.
Forwarding is accompanied by informing the recipient about the delivery progress via SMS and Viber.
Qwintry LLC reserves the right to update, modify, enhance and transform the Service to any form and for any use.
Qwintry LLC is not responsible for the actions of any third party organization, such as postal and courier services (i.e. USPS, UPS, FedEx, etc.). All terms and conditions of use of the third party organizations are subject to their separate agreements.
The Client bears sole responsibility for any customs duties, as well as other payments and fees, related to postal services and transferring goods across international borders and also for all negative consequences caused by incorrect specifying of the information on departure and/or its content and also as a result of sending forbidden and/or dangerous goods.
The liability of Qwintry LLC cannot exceed the cost of services that were provided by Qwintry LLC for a specific order.
Qwintry does not guarantee delivery of packages if the customs declarations associated with these packages were not filed in a proper manner in accordance with import-export rules and regulations of the US and the respective country's customs. It is the Client's responsibility to become aware of those regulations and verify that they are followed when shipping the package.
The Customer may entrust Qwintry LLC, as well as any other person authorized in accordance with the legislation of the Customs Union and appointed by Qwintry LLC, to perform on behalf of the Client customs operations aimed at the release of goods in accordance with the declared customs procedure or aimed at the release of goods for personal use , in connection with which the Client, if necessary, instructs the customs representative, to pay all customs payments due from his settlement accounts.
Qwintry does not work with pieces of mail that do not have proper tracking numbers. Qwintry does not provide services related to processing or forwarding gift cards, payment cards, membership cards, coupons, or gift certificates purchased by clients from third party organizations or individuals.
Qwintry does not sent mail to P/O boxes or poste restante.
Qwintry agrees to store packages that belong to the Client free of charge for 45 days, after which period Qwintry reserves the right to charge the Client $0.5 a day per package. If the package has not been redeemed by the Client after 100 days, Qwintry reserves the right to apply its own discretion in utilizing or disposing of the contents of a package.
Qwintry is not responsible for identifying the owners of incoming packages with incorrect or incomplete information regarding delivery address and recipient. Qwintry reserves the right to apply storage fees to such packages according to standard procedure. In the event that the owner of a package has not contacted Qwintry and has not confirmed ownership of their package within 100 after its arrival and storage in the warehouse, Qwintry reserves the right to apply its own discretion in utilizing or disposing of the contents of a package.
The client assumes full responsibility for the inspection and verification of the contents of the order when it arrives in Qwintry’s warehouse. This can be achieved by checking the tracking number and receiving shipment confirmation from the sender, as well as by placing a special request to compare package contents with the invoice and/or photographing the contents.
Qwintry and its employees shall not be held liable for any damaged merchandise occurring from items improperly or inadequately packed and secured by company/store said merchandise was ordered from or while en route to the Qwintry warehouse. Packages should not contain any type of dangerous goods that are hazardous and can pose a threat and/or cause bodily harm if inhaled or gets into contact with skin. Qwintry reserves the right to dispose of any products/items that are leaking and/or damaged without prior notice to customer if said products/items may cause bodily harm and/or injury to any Qwintry employee or may damage any other packages located at the warehouse. Furthermore, customer may be held liable for damages incurred while handling and/or for the cost of disposing of said merchandise.
Qwintry is responsible for preparing package(s) for shipping within seven business days after receiving a formal request from the Client, if there are no additional requests for special packaging or type of shipping.
Qwintry agrees to store consolidated Packages that are ready to be shipped for 7 days with no charge. After this period (beginning on the first full day), Qwintry reserves the right to charge the Client $2 per day to store each consolidated package that is ready to be shipped. If the consolidated Package has not been redeemed by the Client after two months, Qwintry reserves the right to apply its own discretion in utilizing or disposing of the contents of a package.
Qwintry reserves the right to refuse to receive parcels which, with an external inspection exceed the dimensions and / or weight that are allowable for shipment.
Packing lists enclosed in shipments do not represent inventories, but are strictly internal documents used by Qwintry’s warehouse. Packing lists should not be considered confirmation that the number of items on the list reflects the actual number of items in the package.
Qwintry accepts claims on delivered packages within 7 days after the delivery date.
The Client grants Qwintry the right to open his or her packages and work with their contents.
Qwintry does not work with postal organizations in terms of requesting reimbursements of postal fees for unsatisfactory services. Nevertheless, Qwintry can provide the Client with all necessary documentation if he or she decides to contact a postal organization directly.
Qwintry does not provide any compensation for moral damages or for losses related to your own business operation, whatever it may be. The project is designed to provide services to individuals who make orders for themselves, their family members, and their friends.
Qwintry reserves the right to request additional documentation verifying the Client’s identity, as well as the legality of purchases and credit card use. This sample of randomly selected clients will help prevent credit card fraud.
Qwintry reserves the right to refuse services without explanation. Funds from the balance in this case are returned to the card from which they entered the balance of the client, the received parcels will be sent back to the sellers in the event that the client provides the prepaid mail label.
All services and rates described on our «Services» page reflect the most up-to-date prices for our services.
Additional work with a package (if applicable) will be published on the invoice provided by Qwintry. Qwintry reserves the right to modify existing prices without notice.
Qwintry operates according to the laws of the United States of America, as well as the states of Alaska and Delaware.
Qwintry LLC offers Global Green shipping service. This service, independently of the amount and options of insurance, is valid only from the moment the parcel is shipped from the Qwintry Warehouse to the moment when the parcel is received by the client or the moment of the start of its return shipping. The beginning of the shipment is understood the time of the departure of the parcel from the Qwintry warehouse, LCC, reflected in the tracking service of the items. The start of return shipping is understood as the forwarding of the shipment back to the warehouse of Qwintry, LLC for any reason (including but not limited to: refusal to receive, unclaimed shipment by the recipient, the actions of customs).
In order to submit a claim for an insurance payout, clients must write in Qwintry chat/mail no later than 7 days after delivery. The client must provide a high-quality video of the unpacking process of the received shipment (necessary condition), and confirmation of shipment from the original sender in which the name, price, shipping address, and package tracking number are visible.
Qwintry LLC and Global Green under no circumstances provide a service for the insurance of shipments for the period of their return to the sender and does not recognize the damage that occurred or could have occurred in the process of return of the shipment by an insured event.
By using Shopping Assistance service, you agree to become bound by the terms and conditions of this Agreement. By providing with the Shopping Assistance service, Qwintry provides with consulting services and assistance in purchasing goods selected by the User based on the links provided by the User to such goods in online stores. Qwintry provides with consulting services and assistance in ordering goods selected and paid for by customers, while Qwintry is not responsible for the quality, authenticity of such goods and the conformity of the goods provided by the online store descriptions. In particular, Qwintry is not responsible for the exact match of the colors and shades of the goods shown on the sellers' websites to those goods that have been selected by the User for the order.
Qwintry does not guarantee any delivery terms, is not responsible for the time of delivery of goods from the seller to the Qwintry warehouse, and is not responsible for any errors of the store or seller or for the seller's failure to fulfill the order. If the goods paid by Qwintry at the request of the User is not delivered to the Qwintry warehouse within one month after payment of the order or within three months after payment of the pre-order, the User has the right to refund commission for the service. In this case, Qwintry takes all necessary actions to return the amount of payment for the goods from the seller. After a refund from the seller, they are transferred to the User by replenishing his account in the system or returning to the bank card of the User.
If after confirmation by the store of the order and payment by Qwintry for the goods of the User’s order, the store cancels the order, the User has the right to return the commission for the service. In this case, Qwintry takes all necessary actions to return the amount of payment for the goods from the seller. After a refund from the seller, they are transferred to the User by replenishing his account in the system or returning to the bank card of the User.
Checking clothes and shoes purchased at the User's request for the correctness of the article, size, color and quantity can be achieved by receiving of a confirmation of sending from the online store by checking the User's request for an order and confirming the order received from the online store.
Checking of the conformity of goods to the User's request after the arrival of goods to the warehouse is carried out visually, that is without comprehensive analysis and special expertise, and only if a special request for photographing the goods is ordered.
On special request of the User, Qwintry can check the goods for conformity with the expectations and criteria of the User. In this case, the description of such expectations and criteria should be sufficient, and the possibility of comparison - executable. This service is paid according to the tariffs for Qwintry services. Qwintry has the right to refuse to conduct an action on a special request without explaining the reasons, in this case the service fee is not charged.
All information and data provided by Qwintry to the User are confidential and shall not be disclosed to third parties, except the cases of obtaining prior written consent from Qwintry by e-mail.