Clients may choose to add Global Green insurance when finalizing their delivery order. Global Green is an insurance provider offering the simplest and most reliable insurance. It covers any item that is shipped using Qwintry services.
$3 for each $100 of merchandise value. For extra $2 for each $100 you'll get Global Green Plus
Reimbursement requires certain necessary documents both from the delivery provider (USPS, courier services, and Qwintry Air customer pick-up points) and from the client. Timing of reimbursements: 7 days after all documents have been received.
In order to submit a claim for an insurance payout, clients must write in Qwintry chat/mail no later than 7 days after delivery. The client must provide a high-quality video of the unpacking process of the received shipment (necessary condition), and confirmation of shipment from the original sender in which the name, price, shipping address, and package tracking number are visible.
In order to submit a claim for compensation for the cost of repairs, it is necessary to provide documentation confirming this cost. In any case, the amount of compensation for repairs cannot exceed the cost of the goods in need of repair. If there is any doubt about the reliability of the confirmation of documents, Qwintry may request additional documents or refuse compensation.
The insurance of Global Green and Global Green Plus is valid only from the moment the parcel is shipped from the Qwintry Warehouse to the moment when the parcel is received by the client or the moment of the start of its return shipping.
The start of return shipping is understood as the forwarding of the shipment back to the warehouse of Qwintry, LLC for any reason (including but not limited to: refusal to receive, unclaimed shipment by the recipient, the actions of customs)
Qwintry LLC and Global Green under no circumstances provide a service for the insurance of shipments for the period of their return to the sender and does not recognize the damage that occurred or could have occurred in the process of return of the shipment by an insured event.