When Qwintry performs delivery services, loss or damage of goods is highly unlikely and extremely rare. However, occasional mistakes are possible: since 2020, the world has been living in the realities of a COVID-19 pandemic. This means that delivery services are working to their limits, and the probability of error is higher than usual. When your purchase is insured with Global Green, Qwintry will compensate 100% of the value of the damaged products in accordance with the data of the customs declaration. The insurance covers errors that occurred for any reason, both in the US, and in the country of destination. Even if the courier accidentally drops the parcel right at your doorstep, Qwintry will compensate for the damage.
Insurance against the loss of individual items from the parcel
Insurance against the loss of the entire parcel
Insurance against damage of items in the parcel
Item value compensation
Delivery cost compensation in case of loss/theft
For example, your purchased items cost $460, the delivery cost is $40.
Global Green Insurance in this case will be calculated: 5 * $3=$15 (we round up $460 to $500).
If you wish to receive a compensation for delivery cost in case the package is lost, you can use Global Green Plus: 1 * $2=$2 (we round up $40 to $100).
The following two conditions must be met: you need to produce the invoices from the stores and an unboxing video of the parcel.
When sending products by USPS First Class, the maximum insured amount is $400.
Payment of the sum insured is made within a week from the date of submission of all the required documents.
In order to be able to assess the situation, we need a video of unpacking the parcel starting from the very beginning: sealed original Qwintry box. The entire box should be visible in the frame, and not part of it, so that the entire unpacking process can be seen. The unpacking process should be present in the frame from beginning to end without pauses.
Please note: Global Green insurance does not cover phones, tablet computers and other electronic devices when they are shipped through USPS. The shipment of Apple products to countries outside the United States is possible exclusively through Qwintry Air. USPS does not offer insurance for these products. Also, insurance for electronic devices (except Apple) is possible when shipped through Qwintry Economy and Qwintry EMS to Russia.
Electronics, household appliances, power tools and computer components belong to fragile goods that are not intended for delivery without manufacturer packaging. As a rule, the factory packaging of such goods takes into account the individual physical features of the item, so you can obtain the required level of protection only if the manufacturer packaging is available.
Used and new products purchased on Ebay are covered by Global Green insurance based solely on their outer appearance. Insurance is applied only when the client submits a special request for photographs that verify the physical state of the item before it is shipped from the Qwintry warehouse.
In order to submit a claim for an insurance payout, clients must write in Qwintry chat/mail no later than 7 days after delivery. The client must provide a high-quality video of the unpacking process of the received shipment (necessary condition), and confirmation of shipment from the original sender in which the name, price, shipping address, and package tracking number are visible.
In order to submit a claim for compensation for the cost of repairs, it is necessary to provide documentation confirming this cost. In any case, the amount of compensation for repairs cannot exceed the cost of the goods in need of repair. If there is any doubt about the reliability of the confirmation of documents, Qwintry may request additional documents or refuse compensation.
The insurance of Global Green and Global Green Plus is valid only from the moment the parcel is shipped from the Qwintry Warehouse to the moment when the parcel is received by the client or the moment of the start of its return shipping.
The start of return shipping is understood as the forwarding of the shipment back to the warehouse of Qwintry, LLC for any reason (including but not limited to: refusal to receive, unclaimed shipment by the recipient, the actions of customs).
Qwintry LLC and Global Green under no circumstances provide a service for the insurance of shipments for the period of their return to the sender and does not recognize the damage that occurred or could have occurred in the process of return of the shipment by an insured event.
Global Green insurance is intended for insurance of goods, but not for the manufacturer’s packaging. In the process of international delivery, packaging may lose its original appearance, but the purpose of packaging is to keep the goods intact.
Insurance is calculated automatically depending on items cost in your customs declaration. In case the cost exceeds the limit, the insurance will only cover $1500. For USPS First Class insurance will cover $400.
The USPS First Class delivery method does not imply parcel insurance. Also, there is no parcel tracking option.
Please be aware that clients who indicate incorrect or incomplete information on their declaration forms may be denied insurance payouts.