Parcel Protection

Important notes

• Take a video of unpacking

  In order to be able to assess the situation, we need a video of unpacking the parcel starting from the very beginning: sealed original Qwintry box. The entire box should be visible in the frame, and not part of it, so that the entire unpacking process can be seen. The unpacking process should be present in the frame from beginning to end without pauses.

• Electronic devices are not covered by protection when they are shipped by USPS Express and Priority

  Please note: Global Green protection does not cover phones, tablet computers and other electronic devices when they are shipped through USPS. The shipment of Apple products to countries outside the United States is possible exclusively through Qwintry Air. USPS does not offer protection for these products. Also, protection for electronic devices (except Apple) is possible when shipped through Qwintry Economy and Qwintry EMS to Russia.

• Electronics and computer components are covered by protection only if they are in the original manufacturer’s packaging

  Electronics, household appliances, power tools and computer components belong to fragile goods that are not intended for delivery without manufacturer packaging. As a rule, the factory packaging of such goods takes into account the individual physical features of the item, so you can obtain the required level of protection only if the manufacturer packaging is available.

• Ebay products rules

  Used and new products purchased on Ebay are covered by Global Green protection based solely on their outer appearance. Protection is applied only when the client submits a special request for photographs that verify the physical state of the item before it is shipped from the Qwintry warehouse.

  Please note that when sending a package via Qwintry Economy with mandatory protection, if there is no special request for photos of items from eBay, the protection only covers the complete loss of the package.

• Request for compensation

  In order to submit a request for compensation, clients must write in Qwintry chat/mail no later than 7 days after delivery. The client must provide a high-quality video of the unpacking process of the received shipment (necessary condition), and confirmation of shipment from the original sender in which the name, price, shipping address, and package tracking number are visible.

• Claim for payout due to the damage of goods in the parcel

  In order to submit a claim for compensation for the cost of repairs, it is necessary to provide documentation confirming this cost. In any case, the amount of compensation for repairs cannot exceed the cost of the goods in need of repair. If there is any doubt about the reliability of the confirmation of documents, Qwintry may request additional documents or refuse compensation.

• The protection does not cover the return of the parcel

  The protection of Global Green and Global Green Plus is valid only from the moment the parcel is shipped from the Qwintry Warehouse to the moment when the parcel is received by the client or the moment of the start of its return shipping.

  The start of return shipping is understood as the forwarding of the shipment back to the warehouse of Qwintry, LLC for any reason (including but not limited to: refusal to receive, unclaimed shipment by the recipient, the actions of customs).

  Qwintry LLC under no circumstances provides protection of shipments for the period of their return to the sender and does not recognize the damage that occurred or could have occurred in the process of return of the shipment as a covered event.

• Protection does not apply to the packaging of items

  Global Green protection is intended for protection of goods, but not for the manufacturer’s packaging. In the process of international delivery, packaging may lose its original appearance, but the purpose of packaging is to keep the goods intact.

• The maximum amount to protect your items is $1500 (or $400 for USPS First Class)

  Protection is calculated automatically depending on items cost in your customs declaration. In case the cost exceeds the limit, the protection will only cover $1500. For USPS First Class protection will cover $400.

• The USPS First Class delivery method does not imply parcel protection. Also, there is no parcel tracking option.

• Indicate correct information on declaration!

  Please be aware that clients who indicate incorrect or incomplete information on their declaration forms may be denied compensation.

• The protection does not cover confiscation

  The protection does not cover confiscation, seizure, damage or destruction of the parcel at the request of customs, sanitary, quarantine services or other state authorities.

• Fragile goods cannot be shipped with protection

  The only exception is small fragile goods, for their shipment with protection, it is obligatory to make a special request for packaging of fragile goods. Large fragile items such as computers, monitors, TVs with a screen diagonal of more than 17 inches, rack servers, large chandeliers, etc., are prohibited for shipping and can not be protected. Please check with Qwintry support team for the possibility of shipping a particular item before purchasing it.

  Please note that when sending a package via Qwintry Economy with mandatory protection, if there is no special request for additional packaging for fragile items, the protection only covers the complete loss of the package.