How Qwintry will operate during the pandemic

Warehouse hours have been shortened; all the employees with suspected disease take periodic tests and, if necessary, are put into lockdown. Due to this, some of the employees are absent from the warehouse. This affects the operating speed, and, because of that, delays are possible during the packaging, fulfilling special requests, as well as at other stages. In addition, due to the pandemic, delivery terms have also been increased.

Due to the situation connected with the spread of COVID-19, we want to assure our customers that we are closely following the development of events, and are taking serious measures to maintain as much as possible the usual level of service in these challenging conditions.

Our decisions are guided by the directions issued by the Delaware Division or Public Health, where the American Qwintry warehouse is located. Recently, the local authorities issued an order to suspend the work of companies which are not essential to the state’s economy. This order does not apply to Qwintry as a logistics operator (essential business), and our warehouse continues to operate without any changes.

Nevertheless, we took all the necessary precautions to ensure safe storage of the parcels if we are urgently requested to stop work in connection with additional instructions from the authorities. This possibility seems highly unlikely currently but we are prepared to handle such a development of events.

Like the rest of the world, we cannot say exactly how the situation will develop, but Qwintry will continue to provide services as long as there are technical conditions for that, and currently we do have the opportunity to do that, as well as keep up the quality and reliability standards expected by our customers. We are monitoring the situation and make decisions in real time, informing our customers about delays that are inevitable at the moment. You can find out more from the Qwintry and Banderolka pages on social media.

Updates

March 24, 2021 New!

We have resumed processing all types of special requests.

March 16, 2021

We have returned the possibility to fulfill some special requests at our US warehouse. Currently, our employees keep on fulfilling the following types of special requests:

  • Measure my clothes and shoes
  • Photograph my things
  • Delete the parcel from my account; I don’t need it anymore
  • Return my parcel to the store
  • Return some of the items to the store
  • Prepare my parcel for return via courier
  • Fill out my declaration
  • Divide my parcel into several parts

 

March 11, 2021

Please be advised that since 3 March, 2021 changing recipient's information for packages after they left warehouses in the US and Germany will be provided on a paid basis: $3 per parcel before arrival to the customs, $5 per parcel after customs clearance.

March 1, 2021

Due to inclement weather conditions Qwintry employees are having difficulties commuting to and from work. We are experiencing significant delays in all warehouse operations because of this situation. In order to catch up, we will be focusing all our efforts on processing incoming and outgoing packages and have to temporarily suspend the execution if certain special requests. We will continue to process the following Special requests:

  • Return back to shop, whole box
  • Return back to shop, partly
  • Prepare package for courier pick-up
  • Fill in declaration
  • Divide package in several parts

This is a temporary measure and you will be able to request our full list of SR services as soon as the situation stabilizes.

January 27, 2021

Due to the epidemiological situation in the US, delays in packing parcels at our warehouse are possible. Please keep this in mind when placing your orders.

January 4, 2021

We have resumed processing all types of special requests. Please note that the cost of fulfilling some types of special requests has changed. All the relevant information is available on this page.

December 7, 2020

We are currently experiencing a very high workload in the US warehouse due to the holiday season and the current pandemic situation. We are temporarily suspending some types of SR’s in order to speed up the shipping process of parcels.

We will be processing the following SR’s:

  • Return back to shop, whole box
  • Return back to shop, partly
  • Prepare package for courier pick-up
  • Fill in declaration
  • Divide package in several parts
  • Split incoming to products

This is a temporary measure and you will be able to request our full list of SR services as soon as the situation stabilizes.

December 2, 2020

We are reminding you that at the end of the year comes the high season: due to the increasing load, the delivery and packaging times are increasing accordingly. Black Friday, Thanksgiving, Cyber Monday, and Christmas sales: at the end of the year, the parcels become more numerous, and our warehouse is prepared for that. However, this year, a new factor came into play – the COVID-19 pandemic. In the USA, just as in the rest of the world, there is still a difficult epidemiological situation. Any link of the supply chain is operated by human beings, and predicting whether or not they will get sick tomorrow is impossible. If a warehouse employee is suspected for being COVID-19-positive, we suspend them from work, and have them take the test.

The same is applicable to delivery. During this year, the volume of cargo transportation has grown, and we have learned to work in the new reality. However, it is not clear yet, what kind of load will be there on the airlines and, as a consequence, on the customs this year. We are preparing for this load to be pretty intense, and, just as we do every year, we recommend ordering the delivery of the items that you need to get by a certain date, well in advance.

November 11, 2020

The end of the year is a high season for logistics companies: the load on transport, customs and courier services is increasing, hence, the delivery time is increasing as well. This year, the situation is further complicated by the COVID-19 pandemic and the reduction in the number of flights, so we recommend ordering your Christmas gifts as early as possible. Delays are highly likely - please keep this in mind when placing your orders.

July 22, 2020

Warehouse hours have been shortened; all the employees with suspected disease take periodic tests and, if necessary, are put into lockdown. Due to this, some of the employees are absent from the warehouse. This affects the operating speed, and, because of that, delays are possible during the packaging, fulfilling special requests, as well as at other stages. In addition, due to the pandemic, delivery terms have also been increased.

June 1, 2020

From June 1, 2020, we are returning to the usual terms of free parcel storage – the incoming parcels will be allowed to stay free of charge at the Qwintry warehouse for 45 days, after which the storage cost will be $ 0.5 per day for a parcel from the first day of paid storage. The free storage time for the outgoing (formed) parcels at the Qwintry warehouse (from the moment of issuing the invoice for the services) is seven days, after which the storage cost will be $2 a day.

All the incoming parcels, which came to the warehouse during the period from March 28 to June 1, 2020, will be stored at the warehouse free of charge for 90 days from the moment of the parcel’s arrival.

April 29, 2020

Due to the lockdown extension, we are extending the parcel storage time. All of the outgoing parcels can stay at our warehouse until May 15, 2020, without any extra storage charges or risk of their disposal.

April 27, 2020

Due to the COVID-19 pandemic, USPS has suspended the shipment of parcels to some countries. Please check whether shipping to your country by using this method is possible or choose other delivery methods.

March 27, 2020

For your convenience, we are extending the free storage time from 45 to 90 days for all the incoming parcels. In addition, all of the outbound parcels, which are normally stored at the warehouse for 7 days, can now stay there until May 1, 2020, without any extra storage charges or risk of their disposal.