Special Requests
Special requests help you check the products you received from stores. Their implementation takes place at our warehouse. Just click the “Create special request” button next to the parcel information.
The completion of any special request can take up to three business days depending on the workload of the warehouse.
The cost depends on the weight of the parcel
At the discretion of the warehouse, the special request cost may be increased due to its implementation complexity (complicated packaging, a large number of items) and the time spent, more than 15 minutes per Incoming package.
Symbols for the weight of the parcel:
Up to
22 lbs:
(up to 10 kg)
From 22.1
up to 40 lbs:
(from 10 up to 18 kg)
Over
40 lbs:
(over 18 kg)
Photo requests
Photo of item
$4
$6
$12
per parcel — up to 6 photos
+ $0.5 for each additional photo
When creating this type of request, be sure to indicate what and how you want it photographed. Learn more
A special request will help you see what your purchases actually look like and whether they correspond to the ordered goods.
Be sure to specify what and how to photograph - if you need a photo of individual elements of the product, indicate the information in the comments.
Photo of coupon
$3
$4.5
$9
If there is a coupon in the parcel, the operator will locate it and take a photo to make sure that all the information on the coupon is clearly visible.
Photo of the invoice
$3
$4.5
$9
Our operator will open up the parcel, locate the invoice and photograph it. Please note that not all sellers include a paper invoice inside the parcel with the items.
Additional photo of the postal label
$1
$1.5
$3
The postal label on the shipping box in which the goods arrived to the warehouse is photographed for free. But if you need to clarify additional information that did not appear in the photo, you can use this special request.
Returns
Return the whole package to the seller
$7
$10.5
$21
Return the received parcel back to the store. Look up the return policy on the store’s website and attach a prepaid label so it can be shipped back. More about returns.
Partial return of items back to the store
$10
$15
$30
If you would like to return only some of the items from your parcel, we will help you send them back to the store. Indicate exactly which items you would like returned and attach a pre-paid label. The operator will take out the indicated items from the parcel, put them in a separate package and send them back accordingly. More about returns.
Preparing a parcel for return to the seller through a courier
$7
$10.5
$21
To complete this special request, attach the prepaid postal labels and other supporting documents that you received from the seller. Our operators will prepare the package and pass it on to the courier. More about returns.
Measurements and conducting checks
Measuring clothing and/or footwear
from
$5
from
$7.5
from
$15
This special request helps to check the length and width of the insole, as well as the sleeves – when you select it, please specify what exactly you want to measure.
Comparison of items/merchandise with the description on the invoice
from
$5
from
$7.5
from
$15
+ $0.5 for each additional item if there are more than 6
This special request is designed to ensure that the store has sent exactly the item(s) you have ordered. Our operators will open the parcel and check whether all the items match the invoice. The price depends on the amount of items: the more there are, the higher the price will be.
Checking weight of the parcel
$3
$4.5
$9
If in doubt that the weight of the received parcel is correct, select this request and we will double check. If a mistake was made when weighing the parcel originally, this special request will be free of charge.
Checking that a phone/computer is in working order
from
$7
from
$10.5
from
$21
This service includes opening the parcel, turning on the device and checking its appearance. You can also check the sound, microphone, charging, usb ports and more by selecting options from the list. Learn more
Please note that we do not possess the resources and/or tools of a full-fledged service center and cannot perform specialized checks at our warehouse. We are also unable to insert a SIM card or do an initial setup for the phone.
Other
Dividing the parcel into several parts
from
$7
from
$10.5
from
$21
This special request allows you to divide one package into several parts. As a result, you will have several parcels that will be entered into your account, and you can ship them separately. Learn more
$5 for 1 divide and $3.00 for each additional divide from the original parcel
Packing fragile product(s) or (item(s))
from
$5
from
$7.5
from
$15
per parcel
We recommend using this special request when sending laptops, tablets, phones and other fragile items (products) Learn more
We will provide additional packing of your items including air bags, bubble wrap and other materials for protecting them during shipment.
Filling out the declaration
$0.5 per line
Minimum $1 per package
If you find filling out the declaration form difficult, we will do it for you through this service. Learn more
For this special request, you must specify the shipment method that you are planning to use to send the items, and attach the copies of the invoices from the store, where we can clearly see descriptions and prices for the items in the package. We fill out declarations based solely on the information in the invoices provided by our clients.
Remove price tags and invoices
$5
$7.5
$10
Print the document
$5
Printing of the files attached to the special request form.
Remove a parcel from your account
Free
If for some reason the received parcel is not needed, and you do not want to spend money sending it back to the seller, select this type of special request, and we will dispose of it.
Any questions?
We have a detailed FAQ. You can also contact us via our helpdesk — we are always there to help!
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